Coverage

How much do I pay for my coverage?
Premiums are based off your gross wages and the type of plan you selected. Premiums are paid the month the coverage is effective and are deducted on the 7th and 22nd check each month. Premiums are also deducted for RGA from any PTO or bonuses paid out. A $200.00/ month Spousal Surcharge will be applied to any Spouse enrolled on the plan that has coverage through their employer. Employees can submit documentation to stop this surcharge at any time. Note: Family coverage is defined as Employee, Spouse and Child(ren).

Who is our dental coverage through?
Your dental coverage is with RGA (Regence Group Administrators). This is the same company that manages your medical claims. The card you were issued is what you need to provide to your dental office.

Who is our vision coverage through?
Your vision coverage is with RGA (Regence Group Administrators). This is the same company that manages your medical and dental claims. The card you were issued is what you need to provide to your eye doctor’s office.

I would like to decline medical/dental/vision coverage, what do I do?
There is a ‘waive’ option in the benefit section of the online Dayforce portal. By clicking on that option, you will waive the coverage for each benefit you wish to decline. You can waive benefits during your initial hiring period, during a qualified life event or open enrollment.

I am at my provider’s office or pharmacy, and they are saying I do not have coverage?
First, confirm with the person you are speaking with that they are calling the eligibility phone number on the back of your RGA medical card. Some offices have a speed dial phone number set up and it is usually the incorrect phone number. If they call the number on the back of your benefit card and are still being told you do not have coverage, you will need to call the Customer Service number for RGA 866-738-3924 or the Benefit Resource Center 866-468-7272.

How long can I keep my children on my insurance?
Through RGA (medical plan), children can be covered until age 26, regardless of student or marital status. They will be automatically dropped the end of the month they turn 26 yrs. of age. If you have an adult, disabled child that you care for, coverage can continue past the age of 26, but special documentation is needed. If you need to request this extended coverage, please contact the HR Department at benefits@oakh.com. For the Life, AD&D and Critical Illness plans; children are eligible for benefits until their 19th birthday, or until their 26th birthday, if they are an unmarried, full-time student. For the Accident and Hospital Unum plans, they remain eligible up to age 26 without the need to be unmarried or a student. NOTE: they are not automatically dropped from your plan, you are responsible for dropping your child(ren)’s coverage when they age out.

I received a bill from my medical provider, and I do not believe I should have? Or the bill is incorrect?
The Benefit Resource Center 866-468-7272 can assist. They will work on your behalf with the Provider’s office and RGA to either correct the bill or clarify whether you were billed correctly.

How can I find out whether a specific item (medical procedure, prescription, etc...) will be covered by insurance?
You can call the Benefit Resource Center at 866-468-7272 or RGA at 866-738-3924 to find out about specific coverage.

Does Oak Harbor offer an Employee Assistance Program?
Yes, Employees are invited to contact Canopy by phone: 800-433-2320, text message: 503-850-7721 or visit my.canopywell.com for more information. This benefit is open to you and your family members. You will receive 3 free visits per year for assistance of all types.

Does Oak Harbor offer a Wellness Benefit?
Yes, Employees and Spouses enrolled on the RGA medical plan, are eligible for an annual Wellness Benefit of $50 each. If you, and your Spouse complete a physical that includes full blood panel testing, you are eligible to receive this benefit. Simply print off the Wellness Form from this site, or you can find it on the Dayforce Benefit Hub page and give it to your providers for a signature. Then, submit it to Payroll at payroll.dept@oakh.com or fax to 253-322-8222. Wellness benefits are paid on the following paycheck after they are received.

What happens to my benefits should I leave Oak Harbor?
If applicable, COBRA paperwork will be sent to you for any RGA plan you were enrolled in. This will come direct from RGA mailed to the last known address on your Dayforce profile. COBRA will allow you to continue any medical benefits and pay RGA direct. For any Unum benefits, some of those policies are portable. You will receive information from the HR Department on how to port or convert applicable policies to pay direct to Unum. If you had a Health Savings Account (HSA), you will still have access to any funds contributed by yourself or Oak Harbor upon your departure. They do not expire. If you had a Flexible Spending Account (FSA), you will not be able to use your card for expenses past your departure date with Oak Harbor.

Prescriptions

Am I required to sign up for mail order prescriptions?
Our plan requires members to use the Optum Home Delivery program for long-term maintenance medications. Optum Rx can provide you up to a 3-month supply, depending on the prescription, and you can even enroll in automatic refills. If you have some special circumstances in which mail order is not the best option for you, please contact the Benefit Resource Center 866-468-7272 or the HR Department at benefits@oakh.com or call HR at 206-865-0167 to see if you could be allowed to continue using your retail pharmacy.

How do I sign up for the Optum Home Delivery program?
You can ask your providers office to send the electronic prescription to Optum Rx. Or you can log into the Optum Rx portal at www.optumrx.com, through the Optum Rx app on your phone or call the pharmacy number on the back of your RGA medical card.

Once I signed up for home delivery of medications, how long does it take?
Medications should arrive within 5 business days after Optum Rx receives and completes your order. You can track status by logging into your account at www.optumrx.com, through the Optum Rx app on your phone.

Why is my prescription not covered?
If you are told that a prescription is not covered, it is recommended you call the Benefit Resource Center 866-468-7272 to get their assistance why it is not covered. It is possible that this particular medicine is not covered, but an alternative may be covered. If this is a maintenance medication, taken on a regular basis, our plan requires Employees to use the mail order system after filling the prescription 3 times at a store-front pharmacy.

Once I signed up for home delivery of medications, how long does it take?
First, confirm with the person you are speaking with that they are calling the eligibility phone number on the back of your card. Some offices have a speed dial phone number set up and it is usually the incorrect phone number. If they call the number on the back of your benefit card and are still being told you do not have coverage, you will need to call the Customer Service number for RGA 866-738-3924 or the Benefit Resource Center 866-468-7272.

FSA, Life, & Disability

If I don’t use my Flexible Spending Account money, can I roll it over to the next calendar year?
Flexible Spending Account money must be used each calendar year, this is a “use it or lose it” plan. Any funds not used during the year will not carry over into the next year. It is important to carefully select the amount you sign up for each year, know what exactly is covered, and keep proper documentation of your receipts for proof that is required by Navia Benefits.

Does the company offer other supplemental insurance?
Yes, the company offers a Supplemental Life & AD&D, Short Term Disability, Accident, Hospital and Critical Care insurance through UNUM. All policies, except Short Term Disability, are available for yourself, spouse, and children.

I am a new Employee, when can I sign up for Unum supplemental benefits
Supplemental Life, AD&D, Accident, Hospital, Critical Illness and Short-Term Disability benefits through UNUM are available to new Employees when they are hired. You can begin enrolling in benefits on your first day of hire, and will have 60 days to complete your enrollment. You must be fully enrolled in benefits before the first of the month that your benefits are scheduled to begin. If you do not enroll prior to this timeframe, you will not be allowed to enroll and will have to wait for open enrollment or a qualified live event. All policies, except Short Term Disability, are available for yourself, spouse and children.

How long can I keep my children on my insurance?
For the Life, AD&D and Critical Illness plans; children are eligible for benefits until their 19th birthday, or until their 26th birthday, if they are an unmarried, full-time student. For the Accident and Hospital Unum plans, they remain eligible up to age 26 without the need to be unmarried or a student. NOTE: they are not automatically dropped from your plan, you are responsible for dropping your child(ren)’s coverage when they age out.

I heard the company pays for Life Insurance for Employees, is that correct?
Yes, that is correct. Each Full Time Employee has a $15,000 life insurance policy paid for by Oak Harbor. This is a free policy, at no cost to you. We just need your beneficiary information on file, this can be updated anytime through the Dayforce portal.

401k

My online 401k account (NWPS website) does not reflect the correct vesting percentage, who do I call?
Please contact NWPS at 888-700-0808 to ensure that your account correctly reflects your vesting percentage.

How do I make a change to my 401k contributions?
401k contribution changes can be made at any time during the year and can be done online through the Dayforce portal using the 401k Enrollment & Change Form. Changes will take effect the following pay period.

I have questions about my account or investment options, who can I contact?
Please reach out to Brighton Jones with any questions about financial planning or investment options through email at AdvisorSupport@brightonjones.com or call direct at 206-258-5137 and ask for an advisor. You can also set up a phone appointment by going to go.oncehub.com/AdvisorSupport

How can I access my account online?
You can access your online account with NWPS anytime and make changes to your investment options at www.yourplanaccess.net/nwps/

Leaves of Absence

I need to be off work for more than 3 days due to a medical reason, or to care for a family member, who do I report this to and how are my benefits affected?
Please contact your Manager as soon as you know you will be off of work for more than 3 days for any reason. Your Manager will contact the Human Resources Department to begin the process of your request for leave. You can also call the Human Resources Department at 800-858-8815 and ask to speak with a member of the team regarding the types of leave available.

If I qualify for FMLA, does that pay for my wages while I am off work?
FMLA is a law that protects your position and pay for up to 12 weeks every 12 months. There are specific requirements that must be met to be approved for FMLA. If you are approved for FMLA, you will be required to use any paid time off benefits you may have in your bank. If you work in a state that offers State Disability, you will need to contact your state’s disability department to apply for paid benefits.

What if I don’t qualify for FMLA and still need to be off work?
If you do not qualify for FMLA; you may be eligible for additional medical, personal leave or protected state leave. Please contact your Manager or the HR Department for more information.

Does Oak Harbor offer an Employee Assistance Program?
Yes, Employees are invited to contact Canopy by phone: 800-433-2320, text message: 503-850-7721 or visit my.canopywell.com for more information. This benefit is open to you and your family members. You will receive 3 free visits per year for assistance of all types.

Payroll

How do I sign up for direct deposit?
Please log on to your employee portal in Dayforce to sign up for direct deposit. If you have questions, please email payroll.dept@oakh.com or call 800-858-8815.

I don’t have a checking account, but would like to receive my paychecks electronically, do I have any options?
Yes, we are linked with Dayforce Comdata pay cards that act as debit card and can be used anywhere. You can request this card online through Dayforce by using the “Request Payroll Card from Manager” form. Please contact payroll at payroll.dept@oakh.com or 206-865-0167 if you have any questions.

I don’t think I’m being deducted correctly for my benefits, what can I do?
It’s very important to review your paystubs every payroll to make sure you are being deducted correctly. If you find an error, please email benefits@oakh.com or call 206-865-0167.